FAQ

Frequently Asked Questions

What products do you offer?

We offer a selection of Burt's Bees products. Product availability, descriptions, options, specifications, and prices are shown on the applicable product pages.

Do you offer free shipping?

Yes. Standard shipping is free for eligible orders shipped to valid addresses within the United States.

How long does shipping take?

Orders are normally processed within 1–2 business days. After dispatch, standard carrier transit generally takes approximately 4–6 business days.

Actual delivery times may vary due to carrier delays, weather, holidays, or other circumstances outside our reasonable control.

Will I receive tracking information?

Yes. When tracking is available, shipment confirmation and tracking information will be sent to the contact information provided during checkout.

Can I return or exchange an item?

Eligible purchases may generally be returned or exchanged within 30 days after delivery. Please review our Refund Policy for the applicable conditions and return procedures.

Do I need a reason to return an item?

Eligible change-of-mind returns may be requested without providing a specific reason, subject to the conditions of our Refund Policy.

Who pays for return shipping?

For approved returns and exchanges covered by our Refund Policy, we generally provide a prepaid return shipping label or another return shipping arrangement at no additional cost to the customer.

When will my refund be issued?

After an approved return is received and inspected, the refund will generally be issued to the original payment method within 10 business days.

Your bank or payment provider may require additional time to post the refund to your account.

What payment methods do you accept?

Available payment methods are displayed securely during checkout. Supported options may include Visa, Mastercard, American Express, JCB, Diners Club, Discover, and other payment methods offered by our payment providers.

Can I cancel my order?

Cancellation requests should be submitted as soon as possible and before the order has been shipped. Once an order has been dispatched, the applicable return process will apply.