Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise use our services.

Our store is powered by Shopify, which provides the ecommerce platform used to operate our website and process certain information on our behalf.

Information We Collect

Depending on how you use our website, we may collect:

  • Name and contact information

  • Billing and shipping information

  • Order and transaction details

  • Payment-related information processed by our payment providers

  • Customer service communications

  • Device, browser, IP address, and website usage information

  • Cookie and similar technology information

  • Information you voluntarily provide to us

We may receive information directly from you, automatically through our website, from Shopify and other service providers, or from third-party partners where applicable.

How We Use Your Information

We may use personal information to:

  • Process and fulfill orders

  • Process payments and arrange shipping

  • Provide order tracking and customer support

  • Process returns, exchanges, cancellations, and refunds

  • Prevent fraud and protect website security

  • Improve our website, products, and services

  • Analyze website performance and customer activity

  • Provide advertising and marketing where permitted

  • Communicate with you about orders and services

  • Comply with applicable legal requirements

Shopify and Service Providers

We may share necessary information with Shopify and other service providers that help us operate our store.

These providers may support payment processing, website hosting, order fulfillment, shipping, customer support, fraud prevention, analytics, advertising, and other business functions.

We may also disclose information when required by law, legal process, or governmental authority, or when reasonably necessary to protect our rights, customers, or services.

Cookies and Advertising

Our website may use cookies and similar technologies for essential website functions, preferences, analytics, security, advertising measurement, and personalized advertising.

We may use Google Ads and related services to measure advertising performance and provide relevant advertising where permitted by applicable law.

You may be able to manage certain cookies through your browser settings or other available privacy controls.

U.S. Privacy Rights

Depending on where you live, applicable U.S. state privacy laws may provide rights such as:

  • Accessing personal information we maintain about you

  • Requesting correction of inaccurate information

  • Requesting deletion of personal information

  • Requesting portability of certain information

  • Receiving information about categories of personal information collected or disclosed

  • Opting out of certain sales, sharing, or targeted advertising activities

These rights are subject to applicable legal limitations and exceptions.

We may need to verify your identity before completing certain privacy requests. We will not discriminate against you for exercising privacy rights provided by applicable law.

Global Privacy Control

Where required by applicable law, we recognize valid Global Privacy Control (GPC) signals as an opt-out request for applicable sale, sharing, or targeted advertising activities.

The effect of a GPC signal may depend on your location and the requirements of applicable privacy laws.

Marketing Communications

You may unsubscribe from promotional emails by using the unsubscribe option included in our marketing messages.

Even if you opt out of promotional communications, we may still send necessary non-promotional messages relating to your orders, account, transactions, or customer service requests.

Data Retention and Security

We retain personal information only for as long as reasonably necessary for order administration, customer support, business records, fraud prevention, dispute resolution, and legal or regulatory requirements.

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites. We recommend reviewing the privacy policies of those services before providing them with personal information.

International Data Transfers

Some service providers we use may process or store information outside your country of residence.

Where applicable, we take reasonable steps to ensure that such processing is conducted in accordance with applicable privacy requirements.

Policy Updates

We may update this Privacy Policy when our business practices, services, technology, or legal requirements change.

Any revised version will be posted on this page with an updated effective date where appropriate.

Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy request, please contact us using the information below.

Email: Support@burtsbeitcr.shop

Phone: (253) 488-1217

Business Name: Burt's Bees, Inc.

Brand Name: Burt's Bees

Address:
4910 Highgate Dr 0
Durham, NC 27713
United States