These Terms of Service govern your access to and use of our website and your purchase of products through our store. By accessing our website or placing an order, you agree to these Terms and our other applicable store policies.
Use of Our Website
You may use our website only for lawful purposes and in accordance with these Terms.
When placing an order, you agree to provide accurate and complete information, including your name, contact details, billing information, and delivery address.
You are responsible for maintaining the security of any account credentials associated with your use of our website.
Product Information
We make reasonable efforts to provide accurate product descriptions, images, specifications, and other information.
Product colors and appearance may vary depending on your device or screen settings. Product information, availability, and specifications may be updated or changed without prior notice.
We reserve the right to discontinue products, limit quantities, correct errors, or restrict purchases where reasonably necessary.
Orders and Acceptance
Submitting an order constitutes a request to purchase the selected products. An order is considered accepted when payment has been successfully authorized and the order has been confirmed by us.
We may refuse, cancel, or limit an order where there is an error in pricing or product information, payment cannot be authorized, the requested product is unavailable, or we reasonably suspect fraudulent or unauthorized activity.
If an order is cancelled after payment has been collected, any approved refund will generally be issued to the original payment method.
Pricing and Payment
All prices are displayed and processed in U.S. dollars (USD).
Available payment methods are shown during checkout. Payments are processed through Shopify and authorized payment providers.
Applicable taxes will be collected when required by law.
We reserve the right to correct pricing errors or other checkout information before or after an order is submitted, subject to applicable law.
Shipping and Delivery
We currently ship to valid addresses within the United States.
Standard shipping is free for eligible U.S. orders. Orders are normally processed within 1–2 business days, excluding weekends and applicable U.S. public holidays. Standard carrier transit generally takes approximately 4–6 business days after dispatch.
Delivery estimates are not guaranteed and may be affected by weather, carrier delays, seasonal demand, address issues, or other circumstances outside our reasonable control.
For complete shipping terms, please refer to our Shipping Policy.
Returns, Exchanges, and Refunds
Eligible purchases may generally be returned or exchanged within 30 days after delivery in accordance with our Refund Policy.
Approved refunds are generally issued to the original payment method. Once a refund has been issued, the payment provider or financial institution may require additional time to complete processing.
Customers should review the Refund Policy before sending an item back.
Intellectual Property
The text, images, graphics, logos, product information, design, and other content on this website are protected by applicable intellectual property laws.
You may access and use website content for personal, non-commercial purposes. You may not reproduce, distribute, modify, sell, or commercially exploit website content without appropriate authorization.
All third-party trademarks and brand names remain the property of their respective owners.
Prohibited Activities
You may not use our website to:
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Violate applicable laws or regulations
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Attempt to gain unauthorized access to our systems
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Introduce viruses, malware, or other harmful code
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Interfere with the operation or security of the website
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Misuse another person's personal information
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Impersonate another person or business
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Use automated methods to scrape, copy, or collect website content without authorization
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Engage in fraudulent, abusive, or otherwise unlawful activity
We may restrict or terminate access to the website where we reasonably believe these Terms have been violated.
Third-Party Services and Links
Our website may use services provided by third parties, including Shopify, payment processors, shipping carriers, analytics providers, and other service providers.
We may also provide links to third-party websites. We are not responsible for the content, availability, privacy practices, or security of websites operated by third parties.
Privacy
Personal information collected through our website is handled in accordance with our Privacy Policy.
By using our website, you acknowledge that certain information may be processed by Shopify and other service providers as necessary to operate the store, process payments, fulfill orders, provide support, and maintain website security.
Disclaimer
To the fullest extent permitted by applicable law, our website and its content are provided on an “as available” basis.
We do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.
Nothing in these Terms is intended to exclude or limit any consumer rights that cannot legally be excluded or limited under applicable law.
Limitation of Liability
To the fullest extent permitted by applicable law, we will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the website or products purchased through the website.
Nothing in these Terms limits liability or consumer rights where such limitation is prohibited by applicable law.
Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, services, or legal requirements.
The updated version will be posted on this page. Your continued use of the website after an updated version becomes effective constitutes acceptance of the revised Terms to the extent permitted by law.
Governing Law
These Terms are governed by applicable U.S. federal law and the laws of the State of North Carolina, without limiting any mandatory consumer protection rights that may apply.
Any dispute will be handled by a court with appropriate jurisdiction under applicable law.
Store Policies
The following policies form part of the terms applicable to purchases made through our website:
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Privacy Policy
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Shipping Policy
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Refund Policy
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Payment Policy
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Contact Us
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FAQ
Customers should review these policies before placing an order.
Contact Information
If you have questions about these Terms, please contact our customer support team.
Email: Support@burtsbeitcr.shop
Phone: +1 (253) 488-1217
Address:
4910 Highgate Dr 0
Durham, NC 27713
United States
Merchant Information
Business Name: Burt's Bees, Inc.
Brand Name: Burt's Bees
Email: Support@burtsbeitcr.shop
Phone: +1 (253) 488-1217