Payment Policy

This Payment Policy explains the payment methods, authorization process, and refund procedures that apply to purchases made through our website.

Accepted Payment Methods

We accept eligible credit and debit card payments through the payment methods supported at checkout.

Depending on availability, supported card networks may include Visa, Mastercard, American Express, JCB, Diners Club, Discover, and other payment options displayed during checkout.

The payment methods available for a particular order may vary depending on the transaction and payment provider.

Payment Processing

Payments are processed through Shopify and authorized payment providers using appropriate security measures.

When you place an order, your payment may be subject to authorization, verification, or fraud screening by the applicable payment provider or card issuer.

A payment may be approved, declined, or require additional verification according to the policies of the relevant financial institution or payment provider.

Billing Information

Customers are responsible for providing accurate billing, payment, and contact information when placing an order.

If a payment is declined, please review the information entered during checkout or contact your card issuer or payment provider for assistance.

We may delay, review, or cancel an order when payment cannot be successfully authorized or when a transaction presents a reasonable fraud or security concern.

Currency and Taxes

All prices and payments are displayed and processed in U.S. dollars (USD).

Applicable sales taxes and other required charges will be calculated and collected when required by law. The applicable amount will be shown during checkout before the order is submitted.

Refunds

Approved refunds are generally issued to the original payment method used for the purchase.

Once a refund has been approved and issued, please allow up to 10 business days for the payment provider or financial institution to complete processing. Actual posting times may vary.

For complete refund and return requirements, please refer to our Refund Policy.

Payment Security

Customers should never send complete payment card numbers, security codes, passwords, or other sensitive payment credentials through email or unsecured communications.

If additional information is required to resolve a payment issue, customer support will provide appropriate instructions.

Payment Questions

If you have questions about a payment, charge, or refund, please contact our customer support team.

Email: Support@burtsbeitcr.shop

Phone: +1 (253) 488-1217

Merchant Information

Business Name: Burt's Bees, Inc.

Brand Name: Burt's Bees

Address:
4910 Highgate Dr 0
Durham, NC 27713
United States